Frequently Asked
Questions
Booking & Payments
You can easily book a spot online through our website. We recommend booking in advance to guarantee your space.
Yes, booking in advance is highly recommended, especially on busy cruise days.
Our rates vary depending on the length of your stay. Please visit our website for the most up-to-date pricing.
Yes, we offer discounted rates for long-term parking. Please visit our website for details.
For any booking modifications please call or email our office.
We accept VISA, Mastercard and cash.
You can pay online during booking or on arrival at our facility.
We understand plans can change, so please double-check your booking details and parking location before confirming. Unfortunately, we’re unable to offer refunds for bookings made in error or for arriving at the wrong location. As we prepare in advance for your arrival, refunds are not available within 48 hours of your booking start time.
Transport & Access
We’re just minutes from the Brisbane Cruise Terminal, making your cruise experience effortless from the start.
We recommend arriving at least 30–45 minutes before your intended check-in time at the cruise terminal. We are open between 9:00am and 2:00pm for drop-off.
We provide complimentary, convenient 2-way transfers directly between the Brisbane Cruise Terminal and our carpark facility for you and your family.
Yes, our team is happy to assist with your luggage.
We monitor cruise schedules, but please inform us as soon as possible if there is a delay and we will do our best to accommodate your adjusted schedule.
Security & Vehicle Access
Our facility is protected by 24/7 monitored security, high-definition cameras, and secure perimeter fencing.
While we provide secure parking with 24/7 monitored security, vehicle insurance remains the owner’s responsibility.
We operate from 6:00am to 2:00pm on cruise days only. You will not be able to access your vehicle outside of these hours.
Currently, our parking is open-air but secured and monitored.
Other General Questions
There are no height restrictions. Please contact us in advance if you are unsure.
Please contact us in advance to discuss your requirements.
There is a restroom and waiting area for your convenience.